FAQs

Q: Is all the product ready for stock?
Answer: Yes, is ready stock in our warehouse except made upon order products.

Q: How long can I receive them?
Answer: The parcel will ship within 2 days, ETA of 7 -10 business days to be delivered except made upon order product, or high volume quantity order.

Q: If my product is found broken, defect will you resend / refund it?
Answer: Yes, If your product is found broken, please take a picture or a short video to us, and we'll resend it to you immediately. Terms & Conditions Apply.

Q: After I placed my order, can I still cancel it?
Answer: Of course you can! But cancel is available before the parcel is ship. 

Q: Where can I reach you for more information?
Answer: If you have any enquiries, please do not hesitate to reach us at: support@hooknwear.co